Frequently Asked Questions


1. Shipping and Delivery
How long does shipping take?

 

Orders typically ship within 1-2 days. Shipping times vary based on the individual store and destination. To view estimated shipping times for your orders, please visit the Order History page: www.efendys.com/transactionChoose "Where's My Package?" for more information. You can track your package's delivery progress at any time from this area.

How can I track my order?

If you want to check the delivery status of your order, you can find the most updated tracking information by visiting the Order History page: www.efendys.com/transaction

Tap on "Where's my package?" to view your order’s estimated date of arrival and tracking history. Please note, depending on how the merchant ships your order, there may not be tracking information available.

If you have any other questions about the status of your order, you can contact our Customer Service team from your Order History section: www.efendys.com/transaction

How much does shipping cost?
We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Since items may ship from multiple merchants, shipping costs are applied separately by item ordered.
Where does my order ship from?
efendys is a global platform, connecting customers with merchants from across the world. Your order could ship from a variety of locations depending on the merchant.
What do I do if my item was shipped to the wrong address?
You're only able to change the shipping address within the first 8 hours of completing your purchase. Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local postal office with your tracking numbers to see if they can reroute your order to another address.

 

2. Returns and Refunds 

How do I return a product?

We want you to be fully satisfied with your purchase. All items may be returned within 30 days of delivery.

To return an item, please contact our Customer Service team through the app menu and tap Customer Support > My order > Reason for the return. You may also contact us on the web and select Contact Support at www.efendys.com/transaction Please note that we don't cover return shipping costs at this time. For more information on our return policy, please visit www.efendys.com/transaction

Can I exchange an item?
Unfortunately, we currently do not offer item exchanges. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team through the app menu and tap Customer Support > My order > Reason.
How do I cancel my order?

If you need to cancel any items, please visit the Order History section. You have up to 8 hours from the time of purchase to cancel any items you no longer wish to receive. For any items that haven't been shipped or processed, an option that says "Cancel Order" will appear. After clicking this option, your order will be canceled and no charges will occur. If your order has already been processed, you'll be covered under our standard return policy: www.efendys.com/return_policy.

Where's my refund?
You can check the status of your refund by visiting your Order History and checking the specific order: www.efendys.com/transaction. If you are still having trouble finding your processed refund in your account, we recommend contacting your bank or payment provider for more information. 
I cancelled my order. How will I receive my refund?
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account.
3. Payment, Pricing and Promotions
What payment methods does Wish accept?

We currently accept payments through the following payment providers:

  1. Visa, Mastercard, American Express, Discover, Cirrus, and Maestro
  2. Google Wallet (Android Pay) play.google.com/store/apps/details?id= com.google.android.apps.walletnfcrel&hl=en
  3. Apple Pay www.apple.com/apple-pay/
  4. PayPal www.paypal.com/home
  5. Klarna www.klarna.com
  6. EBANX (Credit Card, Boleto, OXXO) www.ebanx.com
  7. iDeal www.ideal.nl/en/

 We cannot accept cash, bank transfer, or payment in installments. For certain countries, payment on delivery is available. Please note that the list of available payment methods may change depending on which country you are in, what platform you are using, and all payments are made in U.S. dollars.

What currency does Efendys sell in?

For international users, we automatically display prices in your local currency. However, the order will be charged in U.S. dollars and will be shown during checkout.

If your credit card is used for a payment in foreign currency, most banks will allow you to pay, though they may charge a fee for this service. Please check with your bank to see if you can make international payments.

Does Efendys charge for customs, taxes, VAT, or any other extra fees?

Efendys only charges for purchase price and shipping rate. We do not collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges.

Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.

VAT: We do not charge for Value-Added Tax and cannot cover any charges which your country may add.

Currency Conversion: Although all items are displayed in your country's currency, each transaction is charged under US dollars.

Post Office: We cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.

What are rewards?

Rewards and gift cards can be applied toward eligible items sold on Efendys. We will notify you when you receive a reward by sending an email and you’ll also get a notification on your notifications page, which you’ll see when you log in. Each reward is different and may vary in amount, and cannot be exchanged for cash or transferred outside of Wish. You can always check on your rewards in your Rewards section: www.efendys.com/gift-cards.

Most rewards expire within a few days. You can see the rewards you have earned and their expiration dates in your Rewards section: www.efendys.com/gift-cards.

How can I use my rewards?
Rewards will be automatically applied toward the purchase price of your products. Please note that Efendys rewards cannot cover shipping fees, as shipping is fulfilled by merchants across the world.
What is promo code? How does it work?
Promo codes allow you to save even more on your order. To redeem a promo code, visit your cart in the mobile app when you are ready to check out, click on the promo code field and type in your code. When you click on 'Apply', your cart will be updated to reflect the added discounts. Please note that some promo codes may not be used together.